1. General terms

AQUA SUB d.o.o. (hereinafter: AQUA SUB) is the owner of the website www.aquasub.net (hereinafter: the website). The general terms and conditions regulate the use of services and content on the website.

The terms and conditions lay down the terms and conditions for the end users of the website, whereby the users agree to the stated terms and conditions by using the website.

In the event of any website maintenance work or external circumstances, you may be unable to access the website.

  1. Customer

The Customer is a physical or legal entity concluding a purchase on this website. The Customer is required to enter the correct data when registering and ordering. The Customer must have legal capacity.

  1. Product sale

The price is clearly specified and is the retail price, expressed in EUR, including VAT.

The minimum order value of individual orders is not specified.

Discounts are clearly indicated and include the price before the discount and the price during the discount. You can use the coupon to save on your purchase or get other benefits if you have a security code. Coupon code can be earned as a reward for a previous purchase and as a promotional code.

While we try to show what our products look like realistically through product photos, they may not necessarily be true to the actual product. Our products are handmade and there will always be some differences.

As a result of a large number of orders, if the product’s availability in the storage is not well documented, there is a possibility that it will not be available after the order has been processed. If this occurs, we will inform the Customer of the issue and the period within which the product will be available, as well as offer the Customer the option of cancelling the purchase, waiting until the product is available, or replacing it with an available product.

Given that the Shop is online, the Shop’s product range is updated and changed frequently and rapidly. This can lead to unintentional errors. Should they occur, please let us know by sending an email to info@aquasub.net, and we will try to resolve them as soon as possible.

  1. Payment methods

The Customer selects the available products, stored in the shopping cart. The current order value is always clearly displayed, and the Customer can add and remove individual items and their quantity at any time. After selecting a product, the Customer proceeds to checkout.

The Customer can choose from several payment methods:

  • GENERAL PAYMENT SLIP / ELECTRONIC BANK TRANSFER – the payment is processed manually once it is evident on the transaction account of AQUA SUB, and at least once a day each weekday. The Customer is required to provide the order number so that the payment can be properly processed.
  • CASH ON DELIVERY – the payment is processed manually and at least once a day each weekday.

Note: For cash on delivery transactions, Hrvatska pošta charges a fee for money transfer in accordance with the current price list available on their website. Payment by cash on delivery is available only for customers with address in Croatia.


We accept the following cards through the MyPOS service: Visa, Mastercard, Maestro, American Express, Union Pay, JCB, Bancontact. If you are paying with a card, select the type of the card you are paying with on the secured website mypos.eu. Payments by cards via the MyPOS Payment service are processed immediately.

  • Via PayPal

What is PayPal? PayPal provides online payment and money transfer services. To use PayPal, you should register at www.paypal.com. Payments by PayPal are processed immediately.

The customer can view payment receipts in the details of their user account and via email notification.

AQUA SUB is obligated to issue an invoice to the Customer. The order is stored electronically on the server of the service provider.

All payments are in Euro (EUR). If you are paying in a different currency, please note that the bank may charge you a separate currency conversion fee or the amount of debit note may be slightly higher due to exchange receivables. Payment is processed in EUR at the point of order.

  1. Shipping

AQUA SUB ships via GLS, DPD and HPekspres delivery services. Delivery is made across the entire territory of the Republic of Croatia. For the first zone (larger cities and towns) the delivery time is 24 hours and for the second zone (smaller towns and islands) the delivery time is 48 hours.

AQUA SUB delivers orders within 3 working days after payment or after the order itself in case of paying via cash on delivery.

Shipping is charged 4,50 EUR, including VAT. Shipping is free for orders over 30,00 EUR.

Should the order be returned after it has been sent, the Customer is required to pay the postage for the return shipment, regardless of whether the Customer was previously granted free shipping as a result of the order amount.

All deliveries outside the Republic of Croatia are charged according to zones as follows:

 Zone 1 includes the countries: Slovenia, Poland and the Czech Republic. Delivery is charged 8.00 EUR including VAT. There is no delivery charge for orders over 60.00 EUR.

 Zone 2 includes the countries: Austria, Belgium, Bulgaria, Denmark, Estonia, Germany, Hungary, Latvia, Lithuania, Luxemburg, the Netherlands, Romania and Slovakia. Delivery is charged at EUR 10.00 including VAT. There is no delivery charge for orders over 70.00 EUR.

Zone 3 includes the countries: France, Italy, Portugal and Spain. Delivery is charged EUR 15.00 including VAT. There is no delivery charge for orders over 75.00 EUR.

Zone 4 includes the countries: Bosnia and Herzegovina, Finland, Greece, Ireland, Montenegro, North Macedonia, Serbia, Sweden, Switzerland, Turkey and the United Kingdom. Delivery is charged EUR 20.00 including VAT.

There is no delivery charge for orders over 90.00 EUR.

For all other countries, which are not included in the above mentioned zones, delivery is charged 30.00 euros.

AQUA SUB delivers orders within 3 working days after payment or the order itself in the case of cash on delivery.

If the order is returned after sending, the customer is obliged to pay the amount of the postage for resending, even if he was previously entitled to free postage due to the size of the order.

  1. Cancelling the order and product return

AQUA SUB promises to ensure that the products shipped are properly and securely packaged to prevent damage to the shipment. Should you notice any damage to the package, you are not obligated to collect the package.

The Customer has the right to submit a statement/notice of cancellation of purchase at info@aquasub.net or by post within 7 days of receipt of the ordered products, without having to specify the reason for the cancellation. To return purchased products before the expiry of contract withdrawal period, a notice of cancellation is sufficient. In accordance with the Consumer Protection Act, the Customer may unilaterally terminate the contract within 14 days without stating any reasons.

The Customer, in order to exercise the right to unilaterally terminate the contract, must notify AQUA SUB of its decision to unilaterally terminate the contract before the expiration of the period by sending a unambiguous statement by post or email at info@aquasub.net, surname, address, telephone number or email address.

The period for unilateral termination is 14 days starting from the date of delivery of the goods to the Customer or a third party appointed by you, that is not the carrier.

Should the Customer unilaterally terminate this Contract, we will refund the money received from the Customer, including delivery costs, without undue delay and no later than 14 days after receipt of the Customer’s unilateral decision to terminate the Contract.

Any refunds issued for returned products will be made using the same payment method used by the Customer. Should the Customer agree to the refund payment by other means, the Customer shall not bear any costs related to the refund.

Only after the goods have been returned to AQUA SUB or after the Consumer has provided us with proof that the goods have been sent back to us, we can refund the money.

The purchased products must be returned unused and intact, in the original packaging and in the same amount, unless the products have been destroyed, left unpackaged or their quantity has decreased through no fault of the Customer. If the parcel containing goods arrived to the Customer in a damaged condition, without contents, with the parcel opened, the Customer should initiate a complaint to the carrier.

The Customer bears the costs of returning the goods.

For further questions you can contact us by email: info@aquasub.net, by phone +385 (0) 91 178 4218 or by using the Contact form.

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